Withdrawal & Refund Policy
To withdraw funds from his/her account, the Client shall submit a withdrawal request from his/her personal profile. In order to fill in the withdrawal request properly, the Client shall choose one of the withdrawal methods shown in the list and specify all the necessary details.
After the Client submits a withdrawal request, such request will be assigned a "Requested" status and the funds subject to the withdrawal request will be held in the Client’s account until processing. When the request is being processed, it has an "In Process" status. After the withdrawal request is assigned a "Processed" status, the requested funds will be transferred to the payment system.
Withdrawal requests are processed by the financial department of the Company one-at-a-time. The process time of the client’s request to withdraw funds is on the same day that the request to withdraw funds was made, or the next working day if the client’s request is received outside of normal trading hours. The Company reserves the right to increase the processing time and/or cancel withdrawal requests submitted by its clients. This right is exercised inter alia in circumstances where the Company determines based on available information that the funds subject to withdrawal request are connected with activities by the client in breach of its contractual obligations and/or applicable law. If a withdrawal request has been cancelled by the Company, the Client will be informed accordingly by the Company and it is the Client’s responsibility to create a new withdrawal request.
The Client has the right to withdraw funds only to the payment system that was used to deposit funds to his/her account. In case where it is technically impossible to withdraw funds to the payment system that was used to deposit funds, the payment method shall be chosen by the Company according to the Client's wishes. In such case, the payment details shall meet the conditions specified by the Client in his/her personal info.
The Client is fully responsible for the information he/she provides to the Company through the withdrawal request.
If the Client uses a bank card for making deposits, withdrawals shall be made to this bank card in the amounts not exceeding the amount deposited within 90 (ninety) calendar days from the last deposit. Withdrawals to bank cards have greater priority than other types of withdrawals.